Information

We pride ourselves on our adaptability and commitment to excellence in every aspect of our service. Explore what we have to offer and how we can contribute to your success.

Frequently asked questions

It all began with a simple idea fueled by a deep passion. As a small business, we pride ourselves on personal attention and dedication to every detail. Our approach is rooted in quality and integrity, ensuring that everything we do reflects our commitment to excellence.

1. How much does a house clearance cost in Eastbourne?

Every job is unique, so we provide bespoke quotes. Pricing typically depends on the volume of waste (how much of the van is filled) and the type of materials being removed. For a fast, accurate price, you can WhatsApp us a photo of the items at 07810 610547."

2. Are you a licensed waste carrier?

Yes. Vial Service Limited is a fully registered Waste Carrier with the Environment Agency (License No. CBDU465217). We provide a Waste Transfer Note for every collection, ensuring your waste is disposed of legally and responsibly."

3.Do you take mattresses, fridges, or TVs?

Yes, we can dispose of bulky items like mattresses, fridges, and televisions. These items often require special recycling processes due to environmental regulations, so they may incur a small additional 'surcharge' compared to general household waste."

4. What happens to the rubbish after you collect it?

We are committed to a cleaner East Sussex. We sort all collected items to ensure that 99% of waste is diverted from landfills. Reusable furniture is often donated to local charities, while wood, metal, and plastics are taken to professional recycling facilities.

5. Do I need to be present during the clearance?

Not necessarily. Many of our customers in Eastbourne and Bexhill are busy or clearing a property on behalf of someone else. As long as we have access (via a key safe or a neighbor), we can complete the job and send you 'after' photos once we’ve swept up.

6. Can you clear a property for probate?

Yes, we specialize in deceased estate clearances. We offer a respectful, discreet, and professional service during what can be a difficult time, working closely with executors and solicitors to ensure the property is left spotless.

Understanding what we can and cannot remove is crucial for a smooth house clearance or rubbish removal process. We're committed to quality and integrity, ensuring that our services are always safe and compliant. Here are some of the most common questions we receive regarding items we cannot take.

7. What items are absolutely unsafe or illegal for us to remove, no matter what?

As a licensed waste carrier, there are certain hazardous materials we are not legally permitted to transport. For these items, we recommend contacting your local Eastbourne or Sussex council hazardous waste department:

  • Asbestos: Any materials suspected of containing asbestos.
  • Chemicals & Solvents: Wet paint, oils, petrol, or harsh cleaning chemicals.
  • Medical Waste: Sharps, clinical waste, or expired medicines.
  • Gas Canisters: Full or partially full canisters (unless pre-arranged).

9. Do certain items require special disposal methods that we aren't equipped for?

While we strive to accommodate a wide range of items, certain specialized waste streams, such as industrial chemicals , require specific permits and equipment that we do not currently possess. For such specialized disposals, it's best to consult with a company specifically licensed for those types of waste.

8. Are there any items that are simply too big or heavy for us to handle with our standard equipment?

Yes, while we handle most common household and commercial items, extremely large or exceptionally heavy items like certain industrial machinery might exceed our standard equipment and vehicle capacity. "Not sure about an item? WhatsApp a photo to Vasile and we will let you know instantly if we can include it in your quote!"

What are some of the most common things people ask us to take that we actually can't?

10. The most frequent requests for items we cannot take often involve hazardous waste like paint cans or gas bottles. Additionally, we occasionally receive requests for items containing asbestos, which is strictly prohibited. If you are unsure, please always ask us!

Beyond the ordinary

This is where our journey begins. Get to know our business and what we do, and how we're committed to quality and great service. Join us as we grow and succeed together. We're glad you're here to be a part of our story.